Reference #8
Alcohol & Drug Referral Service
Kitimat General Hospital
920 Lahakas Blvd S Kitimat V8C 1S3
Phone: 1-800-663-1441
Fax: 250-632-7081

24 hour, 7 days per week information and referral service. Some soft counselling provided.

Reference # 14
Arthritis Society- Information and Emotional
Support B.C. and Yukon Division
895 W. 10th Ave. Vancouver V5Z 1L7
Phone: 1-800-321-1433
Web Site: www.arthritis.ca
E-mail: info@bc.arthritis.ca

Information line staffed by trained volunteers to provide emotional support as well as information on community resources and the health care system. Educational resources for loan to anyone in BC. Line Staffed: 10:00 a.m. - 4:00 p.m. Monday - Friday

Reference # 22
B.C. Human Rights Coalition
Phone: 1-877-689-8474

Provincial Human rights clinic that provides assistance and representation to those that need help with a provincial human rights complaint

Reference # 60
BC Poison Control Centre
Phone: 1-800-567-8911

24 hr. information on poisons for the public.

Reference # 24
BC Seniors Medication Information Line(SMIL)
Phone: 1-800-465-4911

Provides Information and direction regarding resources and services available to individuals with disabilities and their families. Callers can get info about Ministry of Health programs or can be transferred, toll free, to head offices of Societies directly concerned with their disabilities Line staffed: 8:30 p.m.-4:30 p.m., Monday-Friday.

Reference # 212
BC Road report
Phone: 1-900-565-4997
Web Site: www.drivebc.ca

Information line providing current information on conditions of highways throughout B.C. Fee.

Reference # 248
BC Vital Statistics Agency-Enquiry Line
Phone: (250) 952-2681
Fax: (250) 952-2682
Web Site: www.vs.gov.bc.ca

Provides information about the registration of births, deaths, and marriages, and about changes of names, the Adoption Reunion Registry, the Wills Registry, genealogical and biostatistical information and access to services such as marriage commissioners, marriage licences and burial permits.

Reference #26
Better Business Bureau of Mainland BC
#404 - 788 Beatty Street Vancouver V6B 2M1
Toll free 1-888-803-1222
Fax: 250-387-0198
Phone: 604-682-2711
Web Site: www.mbc.bbb.org

Enquiries regarding reliability or complaints about service or products can be made at this automated information number 24 hours a day.

Reference #210
Canada Customs and Revenue Agency
270 City Centre Kitimat, BC, V8C 2H7
Toll Free: 1-800-959-8281

General Enquiries: 1-800-959-8281
Income Tax Forms: 1-800-959-2221
GST Credit & Refunds: 1-800-663-1882
Child Tax Benefit Enquiries: 1-800-387-1193
Payroll Source Deductions: 1-800-959-5525
TIPS (Touch-tone Service for information on tax refunds, GST, RRSP, etc: 1-800-267-6999

Reference # 56
Canadian Marketing Assoc.
Suite 607, 1 Concord Gate, Don Mills, Ontario M3C 3N6
Phone: 416-391-2362
Web Site: www.vs.gov.bc.ca

Contact Canadian Direct Marketing Association for complaints dealing with all aspects of direct mail companies, or to have your name removed from "junk mail" lists.

Reference #40
Charities Directorate
Canada Customs and Revenue Agency
270 City Centre Kitimat, BC, V8C 2H7
Toll Free: 1-800-959-8281

General Enquiries: 1-800-959-8281
Income Tax Forms: 1-800-959-2221
GST Credit & Refunds: 1-800-663-1882
Child Tax Benefit Enquiries: 1-800-387-1193
Payroll Source Deductions: 1-800-959-5525
TIPS (Touch-tone Service for information on tax refunds, GST, RRSP, etc: 1-800-267-6999

Reference # 55
Dial-a-Law
Phone: 1-800-565-5297

Recorded messages funded by Law Foundation and operated by the BC Branch of the Canadian Bar Association. Topics include Charter of Rights Information, Small Claims, Criminal Law, etc.

Reference # 69
Employment Standards Branch
Ministry of Labour 108-3220 Eby Street, Terrace V8G 5K8
Phone: 250-638-6525
Toll Free: 1-800-663-3316
Fax: 250-638-6528

Information and advocacy on all aspects of employment standards.

Reference # 124
Kitimat Community Services Society
562 Mountain view Square, Kitimat V8C 2N2
Phone: 250-632-6581
Toll Free: 1-866-632-6581
Fax: 250-632-6561
Contact: Denise O'Neill
Web Site: www.kitimatcommunityservices.ca
E-mail: denise.kcss@telus.net

KCSS is a non-profit organization committed to improving the quality of life for all our citizens. Programs include: adult reading, employment assistance, community assistance, youth centre, victim services, social programs, and various programs for youth and women.

Reference #164
Medical and Dental Staff

Visiting Physicians

Reference # 165
Medical Services Plan
Box 2000 Victoria, BC V8W 2Y4
Phone: 1-800-663-7100

Information line for questions, claims, dependents, changes, etc. Hours : 8:30 - 4:30, Monday - Friday Applications for Medical Service Plan and Medical Service Premium Assistance are available at the Government Agent Office. (632-6188) Payments are also accepted at this office.

Reference #166
Mental Health Information Line
270 City Centre Kitimat, BC, V8C 2H7
Phone: 1-800-661-2121 Automated - computerized
Web Site: www.heretohelp.bc.ca

Information line providing taped messages on schizophrenia, depression, manic depression, eating disorders, Alzheimer's disease, and anxiety disorders.

Reference #167
Ministry of Children and Family Development
Kitimat District Office
795 S. Lahakas Blvd. Kitimat, BC, V8C 1G2
Phone: 250-632-7256
Contact: Lori Hansen, Clinical Team Leader

Services for Adoption, Child Care, Foster Care, Child Protection, and, Child & Youth Mental Health. Other services available under this ministry are: Early Childhood Development, Children & Youth with Special Needs, Youth Forensic Psychiatric Services, and, Agreements with Young Adults

Reference # 169
Ministry of Health and Seniors Information Line
Phone: 1-800-465-4911
Fax: 250-632-4995

Information line providing basic info. re. health services. Referrals to local health units, info. re. government agencies, etc. Line staffed 8:30 - 4:30 Monday - Friday.

Reference #186
Ombudsman
PO Box 9039 Station Provincial Government
756 Fort Street Victoria V8W 9A5
Phone: 1-800-567-3247
Fax: 250-387-0198
Web Site: www.ombudsman.bc.ca

Provides assistance if someone has a problem with a provincial government agency. The Ombudsman has the power to make a full and impartial investigation into any complaint. He can recommend a change in a government agency's decision, action or practice if he thinks you have been treated unfairly or, if it is discovered that the agency was correct, the Ombudsman will try to explain to you why that is so. office Hrs. Mon - Fri 8:30a.m. - 5p.m.

Reference # 23
Recycling Council of BC Hotline and
Material Exchange Program
270 City Centre Kitimat, BC, V8C 2H7
Phone: 1-800-667-4321
Contact: Central Enrollment Unit - Automated

Provides information and referral to local recycling services and also province-wide information on all aspects of recycling.

Reference #208
Residential Tenancy Disputes
#400, 5021 Kingsway Burnaby V5H 4A5
Phone: 1-800-665-8779

Provincial government service which provides information to encourage self-resolution of landlord and tenant disputes. Also provides an arbitration service for disputes and evictions. Forms available at Local Government Agent Office. Forms are faxed immediately to Burnaby office and date is set for arbitration (arbitration done by phone). 50$ fee, sometimes refundable if case is won. Mon.-Fri. 8:30 am-4:30 pm.

Reference # 70
Service BC
Phone: 1-800-663-7867

Toll free Provincial Government information line set up to refer callers to appropriate ministry, branch or department of the provincial government. Mon. - Fri. 8 am - 5 pm.

Reference # 232
STD/HIV Information Line
Phone: 1-800-661-4337

Provides information on modes of transmission, signs and symptoms, testing, treatment and prevention of sexually transmitted diseases. Nurse available to talk to Mon - Fri 1p.m. - 3p.m. For information locally contact the Northwest Community Health Services Society at 632-3181.

Reference #240
Tenants Information Hotline
Phone: 1-800-665-1185
Web Site: www.tenants.bc.ca

Information line for tenants rights in B.C. Hours available: Monday - Thursday 9:00 a.m. - 5:00 p.m

Reference # 245
Veterans Affairs Canada
Phone: 1-866-522-2122

Counselling and financial aid to veterans and their families.

Reference # 246
Victims Information Line
Ministry of Attorney General, 202-3102 Main St.
Vancouver V5T 3G7
Phone: 1-800-563-0808
Kitimat: 639-2122

Provides information and referrals to victims of crime. Service is 24 hour.